Tressivo Privacy Policy

At Tressivo, your trust is the foundation of our relationship. This Privacy Policy explains in plain language how we collect, use, disclose, and safeguard your personal information when you visit our website, www.tressivo.com, make a purchase, or interact with our services. Protecting your privacy is our commitment.

1. Information We Collect

We collect information that helps us fulfill your orders, improve your experience, and communicate with you effectively.

Information You Provide Directly:

• Identity & Contact Details: Name, billing/shipping address, email address, and phone number.

• Order Information: Products purchased, size/color preferences, and purchase history.

• Payment Information: Credit card number, expiration date, and security code (processed directly by our secure payment partners; we do not store full card numbers).

• Communication Records: Copies of your messages when you contact customer support, including chat logs and emails.

• Account Data: If you create an account, your login credentials and saved addresses.

Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.

• Cookies & Tracking Technologies: We use cookies and similar tools to remember your cart, understand site traffic patterns, and personalize your experience. You can control cookies through your browser settings.

2. How We Use Your Information

We use your data only for legitimate business purposes:

• To Fulfill Your Orders: Processing payments, shipping products, sending order confirmations, and providing customer support.

• To Communicate With You: Sending transactional emails (order updates, shipping notifications) and, with your consent, marketing communications about new products or offers. You can opt out of marketing anytime.

• To Improve Our Services: Analyzing how customers use our website to fix errors, improve site functionality, and develop new products.

• For Security & Fraud Prevention: Monitoring for suspicious or illegal activity to protect our business and our customers.

3. How We Share Your Information

We value your privacy and never sell or rent your personal information to third-party advertisers.

We do share information with trusted service providers who assist us under strict confidentiality agreements:

• Payment processors (like Stripe and PayPal) to complete transactions.

• Shipping & Fulfillment Partners (like UPS, USPS) to deliver your orders.

• Email & Marketing Service Providers to manage communications.

• Analytics Companies (like Google Analytics) to understand website usage (data is typically aggregated and anonymous).

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer like a merger or sale.

4. Your Rights & Choices

You have control over your personal information:

• Access & Correction: You can access and update your account information by logging into your Tressivo account.

• Marketing Opt-Out: Click the "unsubscribe" link in any marketing email or contact us directly to stop receiving promotional messages.

• "Do Not Track" Signals: Our website does not currently respond to "Do Not Track" browser signals.

• Data Deletion Request: You can request deletion of your personal data, subject to certain legal obligations we may have (like retaining order records for tax purposes).

To exercise any of these rights, please contact us at contact@tressivo.com.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to protect your data. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., to provide services, comply with legal obligations, resolve disputes). Order information is typically retained for a minimum period required by tax and consumer law.

6. Third-Party Links

Our website may contain links to other sites (e.g., social media). This Privacy Policy applies only to Tressivo. We encourage you to read the privacy statements of any external site you visit.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, we welcome you to reach out.

Contact Information:

• Email: contact@tressivo.com

• Phone: (206) 886-0485

• Address: 6701 Holston Ct., Charlotte, NC 28215, USA