At Tressivo, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to make it right. This Return and Refund Policy explains how you can return items and request refunds for eligible purchases made through our store.

1. Eligibility for Returns

To qualify for a return:

• The item must be unused, undamaged, and in its original packaging.
• All tags, manuals, and accessories must be included.
• You must initiate a return within 7–14 days of receiving your order (depending on your location and product type).
• Proof of purchase (such as an order number or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Personal care and grooming products (e.g., shavers, hair dryers, etc.)
• Health and wellness items (e.g., oils, supplements, etc.)
• Used or damaged products not caused by delivery issues
• Clearance or final sale items marked “non-returnable”

3. Return Process

To return an item:

• Go to the Contact or Support section on our website and submit a return request.
• Provide your order number, reason for return, and product details.
• Once approved, you’ll receive return instructions.
• Pack the product securely and ship it back as directed.

Please note:

• Return shipping costs may be the responsibility of the customer unless the item was defective or incorrect.
• Items sent back without prior authorization may not be accepted.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us immediately. We will arrange a replacement, exchange, or refund at no extra cost after verifying the issue.

We recommend inspecting your order upon delivery and contacting us within 48 hours if there’s any issue.

5. Refund Process

Once your returned item is received and inspected:

• You will be notified via email or message about the status of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
• In case of late or missing refunds, please check with your bank before contacting us.

6. Exchange Policy

We offer exchanges for the same item in case of defects or if you wish to replace it with a different size, color, or model (where applicable). Exchange requests must meet the same eligibility conditions as returns.

7. Order Cancellations

• Orders can be canceled before shipment by contacting our support team.
• Once an order is shipped, cancellation will no longer be possible.
• If you refuse delivery, return shipping costs may be deducted from your refund.

8. Contact for Returns and Refunds

If you have questions about your return or refund, you can reach our support team through the contact page on the Tressivo website. We’re always here to help you with a quick and smooth resolution.

Our Promise

At Tressivo, we believe in fairness, transparency, and customer care. Every return and refund request is handled with attention and respect — because your trust means everything to us.