At Tressivo, we aim to deliver your favorite products quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders to ensure a smooth shopping experience from checkout to your doorstep.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.
• You will receive a confirmation message once your order has been shipped, including tracking information (if available).

2. Shipping Methods & Delivery Time

We partner with reliable local and international courier services to ensure fast and secure delivery.

• Standard Shipping: 3–7 business days (depending on location).
• Express Shipping: 1–3 business days (available for select regions).
• International Shipping: 7–15 business days (customs delays may apply).

Note: Delivery times may vary due to weather conditions, courier delays, or regional restrictions.

3. Shipping Charges

• Shipping fees are calculated at checkout based on your location and selected delivery method.
• Occasionally, we may offer free shipping promotions on specific products or order values.
• International orders may include customs duties, taxes, or import fees, which are the buyer’s responsibility.

4. Order Tracking

Once your order has been shipped, you will receive tracking details to monitor its progress.
You can use the tracking number on the courier’s website to view real-time updates on your delivery status.

5. Address Accuracy

Please ensure that your shipping address and contact information are accurate when placing your order.
Tressivo is not responsible for delays or failed deliveries due to incomplete or incorrect addresses.

6. Undeliverable Packages

If a package is returned due to an incorrect address or failed delivery attempts:

• We will notify you immediately.
• Re-shipping may incur additional delivery fees.
• Refunds (if applicable) will exclude initial shipping costs.

7. Delays and Unexpected Issues

While we strive to meet all delivery timelines, unforeseen delays may occur due to external factors such as courier issues, holidays, or customs inspections.
Tressvio is not liable for delays beyond our control but will assist you in tracking and resolving the issue promptly.

8. Damaged or Missing Packages

• If your package arrives damaged, please document it (with photos if possible) and contact us immediately.
• In case of a missing or lost shipment, we will coordinate with the courier to investigate and resolve the issue.

9. International Shipping

We are not currently offering international shipping.

10. Contact Us

If you have questions about your shipment, tracking, or delivery time, please reach out through the contact page on our website. Our support team will be happy to assist you.

Our Commitment

At Tressvio, we’re dedicated to providing fast, reliable, and secure shipping for every order. From careful packaging to trusted delivery partners, we make sure your experience is smooth from start to finish.